If you want to move or relocate a guest from a property to another, you can use the transfer a reservation feature in RentalReady.
The entire original reservation is moved or transfered. It is not possible to use this feature to move or relocate a guest for only a part of their stay.
Transfer criterias
Before transfering a reservation make sure the reservation is not:
- In the past
- Already cancelled
- An owner reservation
- On the main multi unit going to a sub unit
Move a reservation
Move a reservation can only be done between properties shared by the same owner.
From the reservation page click on Actions > Transfer reservation
- Select the new property where you want to move reservation
- Select Move type
- Platform is already filled
- Financial details will be automatically updated according to the new property, you can change them
Once completed the form, click on Create to move the reservation.
Relocate a reservation
Relocate a reservation can be done between any property, regardless of the owner.
Before relocating the reservation, make sure the new property's calendar is available on the dates of the original reservation.
From the reservation page click on Actions > Transfer reservation
- Select the new property where you want to relocate reservation
- Select Relocate type
- Platform is already filled
- Financial details will be automatically be updated according to the new property, you can change them
Once completed the form, click on Create to relocate the reservation.
Multi-unit transfer
You can transfer a reservation from the reservation page as described above or directly from multi-unit calendar or inline calendar.
On this page, you'll be able able to drag and drop the reservation directly onto another property of the same multi-unit.
N.B.: You can't drag and drop Airbnb reservations, cancelled or in the past reservations.
Lock relocation on hotels
In the reservation panel, you can switch on or off the option to Enable relocation within multi-units.
If disabled, nobody will be able to move the corresponding reservation. You can switch it back whenever you need.
Two cases where the switch stays locked:
- Airbnb reservations. A room change made on RentalReady never reaches Airbnb, so your guest would still see the original room's check-in details and door code.
- Check-in within the next 5 days. By then your guest has most likely already received their check-in instructions. Number of days is customizable at office level.
Incidences
On guests notifications
Guests notifications will be sent from the new reservation according to the rules and information of the new property.
On missions
The missions will be automatically moved to the new property and assigned to the agents associated with it
On payment
Only if you subscribed to RentalReady payment system, the guest payment is moved to the new reservation. The owner associated with the new property will receive the payout.