You will see all your offices and some of their settings (currency, default VAT rate etc).
N.B.: inactive offices have the INACTIVE mention in their description.
From this page, you can make office-level configurations that will automatically apply to all properties within that office.
On the last column Actions, click on ... > Edit
Navigating the page
You have two options to navigate the page:
scroll down to the bottom
use the left sidebar. Clicking on a tab will automatically take you to that section
Explanations of each section
General
General Information
Field
Explanation
Default Language
The default language used for the office. However, the connected user's language may override this setting.
Default Time Zone
The time zone applied to the office (e.g., Europe/Paris), used for reservation times, tasks, etc.
Location (Latitude/Longitude)
Geographical coordinates of the office
Address
Postal address of the office
Manager
The staff user designated as responsible for the office
Commission Setup
Field
Explanation
Commission Calculation
Determines if the commission is calculated based on the property manager's rate or the owner's rate.
Property Manager Commission Calculation Formula
Customizable formula using variables like rental_price, platform_fees, payment_fees, property_manager_commission_rate, etc. (e.g., Gross comm = property_manager_commission_rate * rental_price). This formula will be the default for new properties.
Minimum Commission Value
Floor amount applied if the calculated percentage commission is below this threshold. Applies by default to new properties (not retroactive); adjustable per property. Fixed number only: for example, 35€ per reservation.
Medium-Term Commission
Alternative commission rate automatically applied if the stay exceeds a number of days defined at the office level (entered as a decimal, e.g., 0.15 for 15%). Applies only to new properties.
Local Requirements
Field
Explanation
Limited Number of Days per Year per Property?
Enables or disables a legal limit on annual rental days per property. Applies only to properties created after activation.
Maximum Number of Rental Days per Property per Year
The maximum allowed days if the above limit is activated.
Minimum Stay Duration
Minimum number of nights legally required for a reservation (default is 1 night).
Tourist Guides
Field
Explanation
City Guide [language]
Download a PDF tourist guide by language (en, fr, pt, es, it, ar, de, pl, nl). If provided, this guide is visible to guests in their guest space.
Languages Supported by the office
Field
Explanation
Supported Languages
List of languages managed by the office for automated communication with guests (emails, automated messages, etc.).
Tourist Tax
Field
Explanation
Tourist Tax
Tourist tax rules are configured per city and apply to each rental. Links to the tourist tax rules page and associated documentation.
Finance
Financial Setup
Field
Explanation
Display of Financial Data
Determines if amounts displayed are gross or net on the reservations page.
Specific VAT rate for cleaning. If not provided, the office VAT rate applies. (Note: non-retroactive change; contact support for invoice regeneration if needed)
Default VAT Rate on Rental Income
Default VAT rate applied to rental income on guests invoices. Modifiable by owner if the invoice is issued in the owner's name (see owner section > invoicing). (Note: non-retroactive change; contact support for invoice regeneration if needed)
Invoice Cleaning Fees To
Determines who is billed by default for cleaning fees.
Source for Cleaning Fee Split
Indicates which cleaning fee field serves as the basis for splitting fees among parties for partners using split payment (agent, etc.).
Destination of Remaining Cleaning Fee Split
Defines who receives the balance of cleaning fees after the agent's earnings are deducted.
Paying Account Email
Email address to send the invoice to the Finance team when creating a payment adjustment, to be filled only if different from the property manager's configured email.
Automatic Refund
When enabled, guests are automatically refunded when they cancel an eligible reservation according to the cancellation policy (Stripe payments, excluding last-minute bookings).
Property
Property Form Configuration
Field
Explanation
Show "Stars" Rating Field
Refers to the official French star classification for short-term rentals. If enabled, the field will appear in the property editing form.
Onboarding
Field
Explanation
Onboarding Fee Amount
Linked to the property onboarding form. VAT-exclusive amount automatically billed to the owner once the property is approved (0 if no fee). The office VAT is added automatically (e.g., Paris: 125 EUR excl. VAT + 20% VAT).
Airbnb Non-Refundable Price Factor
Discount factor applied to the Airbnb non-refundable rate (1.0 = 0%, 0.9 = 10%, 0.1 = 90% discount), applicable if check-out is within 60 days and before the cancellation policy takes effect.
If checked, a staff user cannot block the calendar without leaving a note.
Mandatory Price Update Notes for Staff Users
If checked, a staff user cannot modify prices without filling in a note.
Medium-Term Reservations
Field
Explanation
Multiplier Applied to Medium-Term Prices
Coefficient applied to prices for medium-term stays (e.g., 1.00).
Automatic Creation and Publishing of Medium-Term Prices
Enables automatic creation and publishing of prices to allow medium-term bookings.
Medium-Term Booking from X Days Inclusive
Number of days from which a stay is considered medium-term (e.g., 30 days), to be defined according to local regulations.
Medium-Term Payment Deadline in Days
Duration in days of the medium-term payment period.
Minimum Medium-Term Payment Period in Days
Minimum duration in days of the payment period.
Medium-Term Payment Due Date Before Period
Number of days before the payment period when payment is due.
Tasks
Checklist Management
Field
Explanation
Agent Can Submit Past Checklists
Allows (with the appropriate permission) submission of checklists after their due date.
Agent Must Be Near Property to Complete Checklist
Requires geolocation near the property to validate the checklist.
Proximity to Property (meters)
Maximum allowed distance (e.g., 100 m); beyond this, the agent cannot fill out the checklist.
Mission Types/Subtypes Excluded from Proximity Control
Allows exempting certain mission types from this geolocation constraint.
Check-Out Task Management
Field
Explanation
With Check-Out?
Automatically creates a check-out task after each reservation, for all properties.
Minimum Check-Out Duration
Minimum time allocated to the check-out task.
Maximum Check-Out Time
Latest check-out time (format hh:mm, e.g., 11:00).
Automatically Fill Departure Time When Creating Reservation?
Automatically sets the departure time to the latest allowed time.
Time Before Check-Out*
Buffer preventing auto-assignment of overlapping tasks for the check-out agent.
Check-Out Task Duration
Same purpose, used to avoid task overlaps.
Check-Out Price
VAT-exclusive price per task, shown to the agent, applicable to all check-outs (modifiable per property).
Automatically Fill Missing Departure Time?
If no time is set 2 days before departure, automatically applies the latest time — unlocks dependent workflows (e.g., check-out task creation).
Cleaning Task Prices
Field
Explanation
Linen Delivery Price (Excl. VAT)*
Used to calculate cleaning price during an owner departure.
Hourly Cleaning Price (Excl. VAT)*
Used for cleaning calculation on owner departure; if set to 0 without specific setting, agent earnings/cleaning fees will default to zero.
Single Bed / Double Bed Price (Excl. VAT)*
Used for cleaning price calculation on owner departure.
Owner Task Margin*
Amount added to each owner-type task.
Cleaning Price Without Linen / With Linen (various combinations, Excl. VAT)
Cleaning/linen price grid, modifiable per property. These prices are visible in the owner space during stay booking and are not automatically charged — they must be invoiced directly to the owner.
Cleaning Task Management
Field
Explanation
Cleaning Agent
Assign a default cleaning agent for this office.
Always Do Cleaning After Owner Departure
Automatically creates a cleaning task at the end of an owner stay.
Only Full Property Manager Cleaning on Return/Departure
By default, applies "Cleaning with linen / cleaning with linen" as price and task type.
Allow Agents to Be Assigned Multiple Simultaneous Tasks
Allows overlapping tasks for the same agent.
Do Not Automatically Postpone Cleaning Tasks, Except When a New Booking Is Made
Freezes cleaning scheduling unless the reservation changes.
Bill Check-Out Cleanings to Property Manager
Automatically created cleaning tasks at end of stay will be billed to the PM rather than the guest.
The earliest time a guest can arrive (e.g., 3:00 PM).
Time Before Check-In*
Buffer preventing auto-assignment of overlapping tasks for the check-in agent.
Check-In Task Duration*
Same purpose, to avoid overlaps.
Check-In Price (Excl. VAT)*
VAT-exclusive price per task, shown to the agent, applicable to all check-ins (modifiable per property).
Automatically Change guest Status to "Arrived"
Automatically changes the guest status to "Arrived" about 1.5 hours after arrival time.
Check-In Reception Management
Field
Explanation
Enable Reception Check-In
Allows creating receptions for the office, selectable by property as key pick-up points.
Fee for Classic Check-In on a Property with Self Check-In in Receptions
Additional fee for a classic check-in on a property normally self check-in; to be paid in cash or via manual payment link. Not available by default unless enabled per property.
Agent Can Request a Delay
Allows the agent to request a delay in arrival time, which is then approved by staff.
Arrival Time Automatically Set to office Default Minimum
Applies the office default minimum arrival time.
Allow guest to Modify Arrival Time in Check-In Form
guest can adjust their declared arrival time.
Financial Penalty
Example: late cancellation penalty by check-in agent — 12 € until 10 AM on check-in day, 24 € after 10 AM.
Penalty for Check-In Form
Automatically reduces the check-in price to 5 € if the form is not completed.
Deadline for Check-In Form
The form can no longer be filled 2 hours after check-in.
Allow Arrival Times After Midnight in Pre-Check-In Form
Makes hours after midnight selectable (within limits set per property).
Automatically Fill Missing Arrival Time (Self Check-In Only)
Automatically sets the earliest possible arrival time 2 days before check-in, for self check-in tasks only.
Guest Communication
Information Related to Communication with guests
Field
Explanation
Email Contact Field for Communication with guest
Email address displayed to the guest (e.g., on the payment link).
Phone Contact Field for Communication with guest
Phone number displayed to the guest (e.g., on the payment link).
Twilio Phone Number
Twilio number used for communication (SMS/calls) with guest.
Enable Assisted Responses in Inbox
Allows users to generate AI responses in guest messaging.
Suggest Response to Reviews for All New Reviews Received
Automatically proposes an AI-generated response for each new review.
ID Verified as Trigger for Self Check-In Notification
The self check-in notification is triggered only after manual ID verification.
guest Declaration Sent for All guest Before Self Check-In Instructions
Instructions are sent only once all guests in the reservation have submitted their declaration (SEF for Portugal/Spain).
Send Arrival Instructions on Check-In Day
If enabled, instructions are sent on the check-in day rather than the day before.
Minimum Delay for Sending Check-In/Self Check-In Instructions
Minimum number of hours before sending instructions (does not affect other conditions: arrival time, assigned agent, deposit, etc.).
How Many Hours Before Minimum Check-In Time to Send Instructions
Exact delay for sending instructions relative to the minimum check-in time.
Show Verified guest ID
Makes the verified guest ID visible for reservations of this office.
Owner
eSignature - Dropbox Sign Contract
Field
Explanation
Enable eSignature
Automatically sends the Dropbox Sign contract upon creation of a new property. Requires the Dropbox Sign API Key and Template ID; otherwise, the default template is used.
Dropbox Sign API Key
API key for Dropbox Sign integration.
Dropbox Sign Template ID
Identifier of the contract template to use.
General Manager
You may ignore this field.
Show "Onboarding Fee" Field
Makes this field visible in the property form.
Show "Onboarding Fee Waiver Reason" Field
Makes this field visible.
Show "Contract Duration" Field
Makes this field visible.
Show "Minimum Availability" Field
Makes this field visible.
Owner Success
Field
Explanation
Resolutions - Assignee Module
Automatically assigns unpaid resolutions to the designated account manager (otherwise, a red alert appears in RentalReady). Resolutions suspend payments to owners.
Assign Ratings ≤ 4 to Account Manager
Automatically assigns reviews rated 4 or less to the account manager.
Owner Space Settings
Field
Explanation
Google Review URL / Trustpilot Review URL
Links to review pages to display in the owner space.
Owner Guide [language]
PDF guide displayed in the "Help" section of the owner space (keep updated).
Owner Invoice Contact Field
Contact shown in the header of owner invoices (if different from PM).
Owner Email/Phone Contact Fields
Contacts shown on owner notification emails (if different from PM).
Owner Report
Field
Explanation
Choose How Report Date Is Indicated
Billing Dates on the report: reservation linked to the period when the invoice is issued (aligned with accounting). Stay Dates: income/fees/VAT allocated pro-rata over stay periods; adjustments and resolutions always follow invoice date.