Offices policies allow staff users and the GuestCommunication team (if you have subscribed to this option), to know the policies on all aspects of guests and reservations in detail.
Create an office policy
From the main menu, go to Configuration > Office policies
Click on create office policy
Complete the form :
- Select office
- Add a comment to the check-in process
- Add comment on check-out process
- Add luggage drop policy / information
- Specify guest vetting process
- Specify security deposit / guest ID process
- Add discount policies
- Add price for cleaning during stay
- Add pets policies
- Add emergency contacts
- Add extra information
- Add special requests
- Add event policies
- Add a document that Maia will processed and added to her knowledge graph
Click on submit to create the office policy
Modify an office policy
From the main menu, go to Configuration > Office policies
In the action column, click on ... > Edit
Modify the fields you wish
Click on save to modify the office policy.