There are two sending methods for automated messages, which vary depending on the reservation platform:
| Sending method | Platforms |
| Native API of the selected platform | AIRBNB, BOOKING, VRBO |
| Personal email address | All other platforms |
N.B.: To ensure all platforms are covered, make sure to create a template for each sending method, for each trigger.
Example: If you want to create a template for the CONFIRMED trigger and want it to be sent via Airbnb, Booking.com, and your direct booking website, you will need to create two templates:
- CONFIRMED (used for Airbnb and Booking.com)
- CONFIRMED_OTHER (used for your direct booking website)
Create a template
From the main menu, go to Configuration > Templates
Go to the Automated messages tab, then click on Create a Template
Complete the form
General
- Add the name of the template
- Add a description of the template if necessary – this will only be visible to staff users
- Select the sending method of the template
- If you choose personal email, you can choose to send the message to:
- guest
- owner
- other, then add email address
Content
The default language for each template is english.
To write the template content in another language, click Add translation, select the desired language(s), and click Add translation.
RentalReady supports the following languages:
- French
- Portuguese
- Spanish
- Italian
- Arabic
You can then add the subject and content of the template in each added language.
RentalReady will send the automated message in the language set for the guest in the reservation. If the guest’s language is not supported by RentalReady, the message will be sent in the default language (english).
Click on save to create the template.
Variables
In the subject and content of the template, you can add variables.
Variables are details related to the reservation (e.g., guest information, reservation or property details: address, check-in instructions, etc.).
Click the Display variables button to view the list of variables you can use in automated message templates.
Copy the desired variable (highlighted in red) and paste it into the content.
Conditions
You can add conditions in the content of the template.
Conditions are prerequisites for sending part of the template content based on reservation-specific elements (e.g., if the property has self check-in, or if the key strategy is Keynest or Igloohome). This avoids the need to create multiple templates for the same trigger.
A condition must always be structured as follows: it must start with {% if condition %} and end with {% endif %}
Example: For properties that always have self check-in, I want to send the message "Access to the accommodation will be in self check-in." For all other properties, I want to send "A concierge will be waiting for you in front of the building upon your arrival." Here's how to apply the condition in the content:
{% if self_check_in_type == "ALWAYS" %}
Access to the accommodation will be in self check-in
{% else %}
A concierge will be waiting for you in front of the building when you arrive.
{% endif %}
Test the template
You can test the template you created.
From the template
From the template you've created, click on Preview
- Add a RentalReady reservation ID
- Select the desired language
Click Apply to display the preview
From the templates list
From the templates list, click on Preview template
- Add a RentalReady reservation ID
Click on Display to display the preview
Send the template
To automate the template, you need to assign a rule.
Check this article to do so: Automated message rules