Create an automated message template

There are two sending methods for automated messages, which vary depending on the reservation platform: 

N.B.: To ensure all platforms are covered, make sure to create a template for each sending method, for each trigger. 

Example: If you want to create a template for the CONFIRMED trigger and want it to be sent via Airbnb, Booking.com, and your direct booking website, you will need to create two templates: 

• CONFIRMED (used for Airbnb and Booking.com)
• CONFIRMED_OTHER (used for your direct booking website) 

Create a template 

From the main menu, go to Configuration > Templates 

Go to the Automated messages tab, then click on Create a Template 

Complete the form

General 

• Add the name of the template
• Add a description of the template if necessary – this will only be visible to staff users
• Select the sending method of the template
• If you choose personal email, you can choose to send the message to:
  • guest
  • owner
  • other, then add email address

Content 

The default language for each template is english. 

To write the template content in another language, click Add translation, select the desired language(s), and click Add translation. 

RentalReady supports the following languages: 

• French
• Portuguese
• Spanish
• Italian
• Arabic 

You can then add the subject and content of the template in each added language. 

RentalReady will send the automated message in the language set for the guest in the reservation. If the guest’s language is not supported by RentalReady, the message will be sent in the default language (english). 

Click on save to create the template. 

Variables 

In the subject and content of the template, you can add variables. 

Variables are details related to the reservation (e.g., guest information, reservation or property details: address, check-in instructions, etc.). 

Click the Display variables button to view the list of variables you can use in automated message templates. 

Copy the desired variable (highlighted in red) and paste it into the content. 

Conditions 

You can add conditions in the content of the template. 

Conditions are prerequisites for sending part of the template content based on reservation-specific elements (e.g., if the property has self check-in, or if the key strategy is Keynest or Igloohome). This avoids the need to create multiple templates for the same trigger. 

A condition must always be structured as follows: it must start with {% if condition %} and end with {% endif %} 

Example: For properties that always have self check-in, I want to send the message "Access to the accommodation will be in self check-in." For all other properties, I want to send "A concierge will be waiting for you in front of the building upon your arrival." Here's how to apply the condition in the content:

{% if self_check_in_type == "ALWAYS" %}

Access to the accommodation will be in self check-in

{% else %}

A concierge will be waiting for you in front of the building when you arrive.

{% endif %}

Test the template  

You can test the template you created.  

From the template  

From the template you've created, click on Preview  

• Add a RentalReady reservation ID  
• Select the desired language  

Click Apply to display the preview  

From the templates list  

From the templates list, click on Preview template

• Add a RentalReady reservation ID  

Click on Display to display the preview

Send the template

To automate the template, you need to assign a rule.

Check this article to do so: Automated message rules