Create an automated message template

Messages can be automatically sent to guests, owners or other email address by RentalReady.

For that, you will have a create a template and associate a smart trigger to define the sending time.

Create a template 

From the main menu, go to Configuration > Templates 

Go to the Automated messages tab, then click on Create a Template 

Complete the form

General 

• Add the name of the template
• Add a description of the template if necessary – this will only be visible to staff users
• Select the sending method depending on the reservation platform and other tools used:

• If you choose personal email, you can choose to send the message to:
  • guest
  • owner
  • other, then add email address

Content 

The default language for each template is english. 

To write the template content in another language, click Add translation, select the desired language(s), and click Add translation. 

RentalReady supports the following languages: 

• French
• Portuguese
• Spanish
• Italian
• Arabic 

You can then add the subject and content of the template in each added language. 

RentalReady will send the automated message in the language set for the guest in the reservation. If the guest’s language is not supported by RentalReady, the message will be sent in the default language (english). 

Click on save to create the template. 

Text specifities

Variables 

In the subject and content of the template, you can add variables. 

Variables are details related to the reservation (e.g., guest information, reservation or property details: address, check-in instructions, etc.). 

Click the Display variables button to view the list of variables you can use in automated message templates. 

Copy the desired variable (highlighted in red) and paste it into the content. 

Conditions 

You can add conditions in the content of the template. 

Conditions are prerequisites for sending part of the template content based on reservation-specific elements (e.g., if the property has self check-in, or if the key strategy is Keynest or Igloohome). This avoids the need to create multiple templates for the same trigger. 

A condition must always be structured as follows: it must start with {% if condition %} and end with {% endif %} 

Example: For properties that always have self check-in, I want to send the message "Access to the accommodation will be in self check-in." For all other properties, I want to send "A concierge will be waiting for you in front of the building upon your arrival." Here's how to apply the condition in the content:

{% if self_check_in_type == "ALWAYS" %}

Access to the accommodation will be in self check-in

{% else %}

A concierge will be waiting for you in front of the building when you arrive.

{% endif %}

Html

If sending method is guest personal email (usually sent to direct bookings), the content format have specifity.

Make sure to add:

• <br/> to return to line
• <br/><br/> to skip a line

Example:

Preview the content

You can preview the template content you created to see how it will be displayed and sent to guest. 

From the template form, click on Preview  

• Add a RentalReady reservation ID  
• Select the desired language  

Click Apply to display the preview  

Send the template

To automate the sending of the message, you need to assign it to a smart trigger.