List of variables – Help Center

Here are the variables you can use in the subject and content of automatic message templates and rental contracts.

Reservation Variables

These variables include all information related to the guest's reservation: dates, amount, platform, client information, and payments. They are mainly used to personalize messages before, during, and after the reservation.

Variable	Description	Relevant Automatic Message	Location of the field linked to the variable
`{{ guest_booking_number }}`	Unique reservation number for the guest	Confirmed	Reservation page > Guest Reservation ID
`{{ arrival_date }}`	Guest's arrival date	Confirmed	Reservation page > Edit > Reservation overview > Reservation start date
`{{ arrival_time }}`	Guest's arrival time	Confirmed	Reservation page
`{{ arrival_datetime }}`	Guest's arrival date and time	Confirmed	Reservation page
`{{ departure_date }}`	Guest's departure date	Confirmed - Departure	Reservation page > Edit > Reservation overview > Reservation end date
`{{ departure_time }}`	Guest's departure time	Confirmed - Departure	Reservation page
`{{ duration }}`	Reservation duration in days	Confirmed	Reservation page
`{{ number_of_guests }}`	Number of guests on the reservation	Confirmed	Reservation page
`{{ number_of_adults }}`	Number of adults on the reservation	Confirmed	Reservation page > Edit > Reservation overview > Number of adults
`{{ number_of_children }}`	Number of children on the reservation	Confirmed	Reservation page > Edit > Reservation overview > Number of children
`{{ guest_first_name }}`	Guest's first name (may be empty depending on the platform)	Confirmed - Departure - Check in - Self Check in	Reservation page > Edit > Guest information > Guest's last name
`{{ guest_last_name }}`	Guest's last name (may be empty depending on the platform)	Confirmed - Departure - Check in - Self Check in	Reservation page > Edit > Guest information > Guest's first name
`{{ guest_full_name }}`	Guest's full name (may be empty depending on the platform)	Confirmed - Departure - Check in - Self Check in	Reservation page > Guests
{{ guest_passport_number }}	Guest passport number	Rental Agreement	Reservation page > Edit
{{ guest_phone_number }}	Guest phone number	Rental Agreement	Reservation page > Edit
{{ guest_personal_email }}	Guest personal email	Rental Agreement	Reservation page > Edit
{{ guest_origin_country }}	Guest origin country	Rental Agreement	Reservation page > Edit
`{{ reservation_platform_name }}`	Internal name of the reservation platform	Confirmed - Departure - Check in - Self Check in	Reservation page
`{{ reservation_platform_display_name }}`	Display name of the reservation platform	Confirmed - Departure - Check in - Self Check in	Reservation page > Platform > Reservation platform
`{{ is_deposit_required }}`	Is a security deposit required for this reservation?	Confirmed	Property > Edit > General > Insurance, deposit, tourist tax > Deposit collection rule
`{{ security_deposit_amount }}`	Amount of the security deposit to be paid, formatted with currency	Confirmed	Property > Edit > Platforms > Reservation deposit (incl. tax)
`{{ security_deposit_payment_link }}`	Payment link for the security deposit	Confirmed	Reservation page > Payment links
`{{ security_deposit_charge_description }}`	Description of the security deposit charge	Confirmed	Reservation page > Request a deposit
`{{ city_tax_payment_link }}`	Payment link for the tourist tax	Confirmed	Reservation page > Payment links
`{{ city_tax_payment_link_amount }}`	Amount of the tourist tax payment link	Confirmed	Reservation page > Payment links
`{{ reservation_payment_page }}`	Link to the reservation payment request	Confirmed	Reservation page > Payment > payment link
`{{ reservation_payment_amount_full_payment }}`	Total amount to be paid for the reservation	Confirmed	Reservation page > Payment
`{{ reservation_payment_amount_down_payment }}`	Amount of the down payment to be made for the reservation	Confirmed	Reservation page > Payment > payment link
`{{ reservation_payment_amount_mid_term_payment }}`	Amount of the mid-term payment to be made	Confirmed	Reservation page
`{{ guest_space_pin }}`	PIN code required to access the guest space	Confirmed	Generated automatically
`{{ reservation_short_uuid }}`	Short internal unique identifier of the reservation	Confirmed	Reservation page
`{{ reservation_uuid }}`	Internal unique identifier of the reservation	Confirmed	Reservation page
`{{ reservation_id }}`	Internal reservation ID	Confirmed	Reservation page
`{{ reservation_price_before_fees }}`	Reservation price before fees	Confirmed	Reservation page > Financial data
`{{ reservation_price_after_fees }}`	Reservation price after fees	Confirmed	Reservation page
`{{ reservation_amount_remaining }}`	Remaining amount to be paid for the reservation	Confirmed	Reservation page
`{% for fee in reservation_fees %} {{ fee.label }} - {{ fee.amount }} {% endfor %}`	List of reservation fees	Confirmed	Reservation page => various fields in the "Financial data" section
`{% for fee in reservation_payments %} {{ fee.paid_date }} - {{ fee.amount }} {% endfor %}`	List of reservation payments	Confirmed	Reservation page > Payment > Charge
`{% for payment in reservation_payment_instalments %} {{ payment.due_date }} - {{ payment.amount }} {% endfor %}`	List of instalments in the payment plan	Confirmed	Reservation page > Payment > Amount
`{{ reservation_payment_current_instalment.amount }}`	Current instalment in the payment plan	Confirmed	Reservation page > Payment > Amount
`{{ direct_booking_website_base_url }}`	Base URL of the RentalReady direct reservation site	Confirmed - Check in - Self Check in	Direct reservation site
`{{ direct_booking_website_reservation_url }}`	Direct reservation URL	Confirmed - Check in - Self Check in	Guest space > Reservation page
`{{ direct_booking_website_check_in_url }}`	Check-in instructions URL	Check in - Self Check in	Guest space > Check-in instructions
{{ guest_invoice }}	Guest invoice for the reservation	After departure	Reservation page > Finance > Guest invoice
`{{ default_cancellation_policy }}`	Default cancellation policy of the branch	Confirmed	Not accessible
`{{ platform_cancellation_policy_override }}`	Platform-specific cancellation policy	Confirmed	Reservation page > Edit > Platform > Cancellation policy applied by the platform
{{ stay_reason }}	Reason for stay selected by the guest in the pre-check-in form	Confirmed	Reservation page > Edit > Reason for stay
`{{ today_date }}`	Today's date in the property's time zone	Confirmed - Check in - Self Check in - Departure
`{{ building_construction_period }}`	Building construction period	Confirmed - Check in - Self Check in	Property > Edit > General > Onboarding form and owner comments > Building construction period
`{{ building_construction_year }}`	Building construction year	Confirmed - Check in - Self Check in	Property > Edit > General > Onboarding form and owner comments > Building construction year

Reservation Extension Variables

These variables concern stay modifications, especially extensions. They allow comparison of dates before/after and display information related to extension payment. Ideal for confirmation or extension proposal messages.

Variable	Description	Relevant Automatic Message	Location of the field linked to the variable
`{{ original_extension_arrival_date }}`	Arrival date before extension	Confirmed	Reservation page > History
`{{ original_extension_departure_date }}`	Departure date before extension	Confirmed	Reservation page > History
`{{ original_extension_duration }}`	Reservation duration before extension	Confirmed	Reservation page > History
`{{ extension_arrival_date }}`	Arrival date after extension	Confirmed	Reservation page
`{{ extension_departure_date }}`	Departure date after extension	Confirmed	Reservation page
`{{ extension_duration }}`	Reservation duration after extension	Confirmed	Reservation page
`{{ extension_price_after_fees }}`	Extension price after fees	Confirmed	Reservation page
`{{ extension_paid }}`	Indicates if the extension is paid	Confirmed	Reservation page > Payments
`{{ stay_extension_available }}`	Indicates if an extension is possible (mostly used as a condition)	Confirmed - Departure - Check in - Self Check in	Property calendar
`{{ direct_booking_website_stay_extension_url }}`	Link to request a stay extension Only if the property manager has a direct reservation site and the guest space is enabled.	Confirmed - Departure - Check in - Self Check in	Guest space > Extend stay

Check-in Variables

These variables cover everything related to the guest's arrival: times, instructions, property access, codes, agents, and forms. They are essential for automating arrival messages and facilitating access to the accommodation.

Variable	Description	Relevant Automatic Message	Location of the field linked to the variable
`{{ property_min_check_in_time }}`	Minimum check-in time of the property	Check in - Self Check in	Property > Edit > Platforms
`{{ property_max_check_in_time }}`	Maximum check-in time of the property	Check in - Self Check in	Property > Edit > Platforms
`{{ is_self_check_in }}`	The reservation is self check-in (mostly used as a condition)	Self Check in	Property > Edit > General > Self check-in > Self check-in
`{{ self_check_in_type }}`	Type of self check-in (FORBIDDEN, POSSIBLE, ALWAYS, RECEPTION)	Check in - Self Check in	Property > Edit > General > Self check-in > Self check-in
`{{ self_check_in_instructions_local }}`	Self check-in instructions (local language)	Self Check in	Property > Edit > General > Self check-in > Self check-in instructions (local language)
`{{ self_check_in_instructions_english }}`	Self check-in instructions (English)	Self Check in	Property > Edit > General > Self check-in > Self check-in instructions (English)
`{{ self_check_in_property_access }}`	Property access process	Check in - Self Check in	Property > Edit > General > Self check-in > Property access in self check-in
`{{ extra_information_for_guests_local }}`	Additional property information (local language)	Check in - Self Check in	Property > Edit > General > Practical information > Additional information for guests (local language)
`{{ extra_information_for_guests_english }}`	Additional property information (English)	Check in - Self Check in	Property > Edit > General > Practical information > Additional information for guests (English)
`{{ pre_check_in_form_custom_link }}`	Pre check-in form link (custom domain)	Check in - Self Check in	Reservation page > Guest and communication
`{{ pre_check_in_form_short_link }}`	Pre check-in form link (shortened version)	Check in - Self Check in	Reservation page > Guest and communication
`{{ late_check_in_payment_link }}`	Late check-in payment link	Check in - Self Check in	Not accessible
`{{ check_in_agent_first_name }}`	Check-in agent's first name	Check in	Check-in mission > Assigned agent
`{{ check_in_agent_phone_number }}`	Check-in agent's phone number	Check in	Check-in mission > Phone number
`{{ check_in_agent_gender }}`	Check-in agent's gender	Check in	Check-in mission > Assigned agent > Edit > Gender
`{{ integrated_lock_access_code }}`	Integrated lock code	Self Check in	Reservation page > Check-in mission
`{{ property_lockbox_code }}`	Lockbox code	Self Check in	Reservation page > Check-in mission
`{{ keynest_collection_code }}`	KeyNest collection code	Self Check in	Reservation page > Check-in mission
`{{ keynest_access_link }}`	KeyNest access link	Self Check in	Reservation page > Check-in mission
`{{ igloohome_lock_code }}`	Igloohome lock code	Self Check in	Reservation page > Check-in mission
`{{ remotelock_code }}`	RemoteLock code	Self Check in	Reservation page > Check-in mission
`{{ yacan_lock_code }}`	Yacan lock code	Self Check in	Reservation page > Check-in mission
`{{ yacan_access_link }}`	Yacan access link	Self Check in	Reservation page > Check-in mission
`{{ dubai_keyless_booking_id }}`	Dubai Keyless key retrieval code	Self Check in	Reservation page > Check-in mission
`{{ key_code }}`	Door code	Self Check in	Property > Edit > Guest instructions
`{{ regular_check_in_at_extra_cost }}`	Regular check-in requested with extra cost	Check in - Self Check in	Not accessible
`{{ has_a_check_in_reception }}`	Presence of a check-in reception	Check in - Self Check in	Property > Edit > Guest instructions
`{{ check_in_reception_name }}`	Reception name	Check in - Self Check in	Property > Edit > Guest instructions
`{{ check_in_reception_description }}`	Reception description	Check in - Self Check in	Property > Edit > Guest instructions
`{{ check_in_reception_opening_hours }}`	Reception hours	Check in - Self Check in	Property > Edit > Guest instructions
`{{ check_in_reception_address }}`	Reception address	Check in - Self Check in	Property > Edit > Guest instructions
`{{ welcome_basket_description_local }}`	Welcome basket contents (local language)	Check in - Self Check in	Property > Edit > General > Welcome basket description (local language)
`{{ welcome_basket_description_english }}`	Welcome basket contents (English)	Check in - Self Check in	Property > Edit > General > Welcome basket description (English)
`{{ chekin_registration_form_url }}`	Guest registration form link	Check in - Self Check in	Reservation page > Guest and communication
`{{ early_check_in_available }}`	Early check-in possible (mostly used as a condition)	Check in - Self Check in	Reservation page > Upsell
`{{ direct_booking_website_early_check_in_url }}`	Early check-in request link	Check in - Self Check in	Guest space > Early check-in
{{ check_in_steps }}	Check-in steps	Check in - Self Check in	Property > Edit > Check-in instructions

Check-out Variables

These variables concern the guest's departure: instructions, times, agents, and late check-out options. They are used to organize the departure and improve the post-stay experience.

Variable	Description	Relevant Automatic Message	Location of the field linked to the variable
`{{ property_max_check_out_time }}`	Maximum check-out time of the property	Departure	Property > Edit > Platforms
`{{ check_out_instructions_local }}`	Check-out instructions (local language)	Departure	Property > Edit > General > Departure > Check-out instructions (local language)
`{{ check_out_instructions_english }}`	Check-out instructions (English)	Departure	Property > Edit > General > Departure > Check-out instructions (English)
`{{ has_a_check_out_mission }}`	The reservation has a check-out mission (mostly used as a condition)	Departure	Property > Edit > Missions > Check-out
`{{ check_out_agent_first_name }}`	Check-out agent's first name	Departure	Check-out mission > Assigned agent
`{{ check_out_agent_phone_number }}`	Check-out agent's phone number	Departure	Check-out mission > Phone number
`{{ internal_review_form }}`	Internal guest feedback form link	Departure	Check-out mission > Assigned agent > Edit > Gender
`{{ late_check_out_available }}`	Late check-out available (mostly used as a condition)	Departure	Reservation page > Upsell
`{{ direct_booking_website_late_check_out_url }}`	Late check-out request link	Departure	Guest space > Late departure

Property Variables

These variables describe the accommodation: address, access, amenities, Wi-Fi, rules, etc. They provide all useful information to the guest to prepare their stay and avoid recurring questions.

Variable	Description	Relevant Automatic Message	Location of the field linked to the variable
`{{ property_headline }}`	Property title	Confirmed - Check in - Self Check in - Departure	Property > Edit > Description > Title
`{{ property_cover_photo }}`	Link to the property's cover photo	Confirmed - Check in - Self Check in - Departure	Property > Edit > Photo
`{{ property_access_instructions_local }}`	Access instructions (local language)	Check in - Self Check in	Property > Edit > Guest instructions > Property access > Property access (local language)
`{{ property_access_instructions_english }}`	Access instructions (English)	Check in - Self Check in	Property > Edit > Guest instructions > Property access > Property access (English)
`{{ property_address }}`	Property address	Check in - Self Check in	Property > Edit > General > Address
`{{ property_address_with_postcode }}`	Address with postal code	Check in - Self Check in	Property > Edit > General > Address
`{{ property_postcode }}`	Postal code	Check in - Self Check in	Property > Edit > General > Postal code
`{{ property_floor }}`	Floor number	Check in - Self Check in	Property > Edit > Guest instructions > Property access > Floor
`{{ property_city }}`	City	Check in - Self Check in	Property > Edit > General > City
`{{ property_country }}`	Country	Check in - Self Check in	Property > Edit > General > Country
`{{ property_building_code_1 }}`	Entry code 1	Check in - Self Check in	Property > Edit > Guest instructions > Property access > Entry code 1
`{{ property_building_code_2 }}`	Entry code 2	Check in - Self Check in	Property > Edit > Guest instructions > Property access > Entry code 2
`{{ property_has_an_access_badge }}`	Access badge available	Check in - Self Check in	Property > Edit > Guest instructions > Property access > Building badge
`{{ property_has_a_building_key }}`	Building key available	Check in - Self Check in	Property > Edit > Guest instructions > Property access > Building key
`{{ property_lift_code }}`	Elevator code	Check in - Self Check in	Property > Edit > Guest instructions > Property access > Elevator code
`{{ property_wifi_name }}`	Wi-Fi name	Check in - Self Check in	Property > Edit > General > Practical information > Wi-Fi information > Wi-Fi name
`{{ property_wifi_password }}`	Wi-Fi password	Check in - Self Check in	Property > Edit > General > Practical information > Wi-Fi information > Wi-Fi password
`{{ property_house_manual_link }}`	Property guide link	Check in - Self Check in	Property > Edit > General > Practical information > Guest information > Property guide
`{{ property_house_rules_local }}`	Rules (local language)	Check in - Self Check in	Property > Edit > General > Practical information > Guest information > Property rules (local language)
`{{ property_house_rules_english }}`	Rules (English)	Check in - Self Check in	Property > Edit > General > Practical information > Guest information > Property rules (English)
`{{ airbnb_account_first_name }}`	First name of the Airbnb account linked to the property	Check in - Self Check in	Property > Airbnb account
`{{ taxi_transfer_link }}`	Taxi transfer link	Check in - Self Check in	Property > Edit > General > Other > url_taxi

Branch Office Variables

These variables correspond to the local agency (branch) managing the reservation. They include contact details, partner services, and useful links. They are used to provide a local contact point and offer complementary services.

Variable	Description	Relevant Automatic Message	Location of the field linked to the variable
`{{ office_name }}`	Internal name of the branch associated with the reservation	Confirmed - Check in - Self Check in	Not accessible
`{{ office_phone_number }}`	Contact number of the branch	Confirmed - Check in - Self Check in	Not accessible
`{{ luggage_partner_url }}`	Link to the partner luggage storage	Confirmed - Check in - Self Check in	Not accessible
`{{ concierge_website_local }}`	Concierge website (local language)	Confirmed - Check in - Self Check in	Not accessible
`{{ concierge_website_english }}`	Concierge website (English)	Confirmed - Check in - Self Check in	Not accessible
`{{ guest_registration_explanation_url }}`	Page explaining guests' legal obligations	Confirmed - Check in - Self Check in	Branch > Guest space and guest forms > Guest declaration form

Branch Variables

These variables identify the branch or region to which the branch office belongs. They are mainly used for organizational and internal structuring purposes.

Variable	Description	Relevant Automatic Message	Location of the field linked to the variable
`{{ branch_name }}`	Internal name of the branch office's branch	Confirmed - Check in - Self Check in	Not accessible
`{{ branch_abbreviation }}`	Internal abbreviation of the branch	Confirmed - Check in - Self Check in	Not accessible

Property Manager Variables

These variables concern the property manager. They allow sharing contact details or useful information for support or communication with the guest.

Variable	Description	Relevant Automatic Message	Location of the field linked to the variable
`{{ property_manager_name }}`	Name of the property manager associated with the reservation	Confirmed - Check in - Self Check in	Not accessible
`{{ property_manager_phone_number }}`	Contact number of the property manager	Confirmed - Check in - Self Check in	Not accessible

Custom Field Variables

These variables provide access to specific data defined by the user (reservation or property). They are useful for tailoring messages to particular needs or local rules.

Variable	Description	Relevant Automatic Message	Location of the field linked to the variable
`{{ reservation_custom_fields.city_tax_paid }}`	Custom fields defined for the reservation (access via dot notation)	Confirmed - Check in - Self Check in	Settings > Custom fields
`{{ property_custom_fields.license_type }}`	Custom fields defined for the property (access via dot notation)	Confirmed - Check in - Self Check in	Settings > Custom fields