Manage guest conversations

Access to a conversation

You can access the mailbox from the main menu > Mailbox

You can access a reservation conversation from the reservation page > Mailbox

Understand a conversation

Messages sent and received

Each message indicates its origin by a coloured border:

Caption

Each message has a caption to indicate :

• The sender of the message
• The date and time the message was sent
• Sending method/origin

Translation

Translate option, through DeepL, can help you translate any message sent and received in the conversation. 

Click on Translate button.

It will open a menu allowing you to translate the message into any of RentalReady's supported languages.

You can then show original message or check translation again.

N.B.: DeepL supports a specific set of languages. You can find the full list here, under "Translation source languages": DeepL Supported Languages

You can also translate all conversations automatically in the language you want.

React to message

React with a heart to an Airbnb message. Click on ... next to the translate button

Conversation summary

Conversation summary option allows you to get a quick summary of the conversation.

You will see these elements:

• summary of messages
• guest requests (eg. : late check-out, invoice)
• photos and videos
• files
• internal notes (you can ping them, if necessary)

Click on page icon

Select elements you want to summarize and click on generate summary

You can update it whenever you need.

Write a message

From the section to send a message, several options are available: sending method, writing help, sending a file, etc.

Sending method

You can choose how the message is sent:

• through the platform's messaging system
• by email
• internal note (not visible to the guest, only to staff users)

Quick replies

You can send quick replies.

AI replies

You can generate or enhance a reply using artificial intelligence by pressing Generate AI reply button. The reply will be written to match the last message received in the conversation.

Files

You can send files to guests by clicking on Upload files.

You can also paste any content directly into the message section.

N.B. : this option is only available for the Airbnb and Booking.com platforms.

Send a message

Once you've written your message and set all the options, you have two options to send the message:

• send: the message will be sent and the conversation will remain open
• send and close: the message will be sent and the conversation will be closed

Manage a conversation

Several options are available for quickly managing conversations:

	Option	Action
	Marked as priority	The conversation will be moved to the Marked as Priority category
	Flag	The conversation will be moved to corresponding flag category
	Snooze	The conversation will be moved to the Snoozed category
	Close	The conversation will be closed and moved to the All category
	Archive	The conversation will be moved to the Past bookings category
	Open	The conversation is closed. Click on this option to open the conversation again