Only if you have subscribed to the RentalReady payment system
Payout delay
Owner, agent and property manager payout is always issued after guest departure.
There is no reason to worry about non-payout before the end of guest stay.
| Platform | Payout delay |
| Airbnb | 48h to 72h |
| Booking.com | 10 to 15 days |
| VRBO (ex Abritel) | 24h |
| Book.guestready.com | 24h |
| Direct bookings | 24h |
N.B.: the money is then received, depending on banks processing time. In general, it is received within 1-3 days after split.
Reservation splits
Once reservation payment is received in the payment system and after guest departure, payment split is issued.
To verify reservation allocations, go to Finance > Payment Processing > Reservation splits
You can refine your search using the filters at the top of the page.
Here are the different statuses:
| Status | Meaning |
| Processed | The allocation has been completed |
| Pending | Allocation is under review; the reservation payment has not yet been made |
| Failed | Allocation failed |
| Paid to host IBAN | No allocation expected because the payment was sent directly to the owner’s IBAN, not via RentalReady payment system |
| Paid to PM IBAN | No allocation expected because the payment was sent directly to the manager’s IBAN, not via RentalReady payment system |
If the status is Pending or Failed, you can go directly to the Reservation page > Payment to identify the cause of the block, and consult this article to resolve the issue: Check reservation payouts
Financial transactions
Once the payment split is issued, payouts to the owner, agent and property manager are made.
A financial transaction is generated for each payment.
A single reservation generates 1 to 4 financial transactions:
Payout to the owner
Payout to the property manager for the commission
Payout to the property manager and/or agent for cleaning fees
Payout to the property manager and/or agent for the remaining cleaning fees
To verify financial transactions, go to Finance > Payment Processing > Financial Transactions
You can refine your search using the filters at the top of the page.
On this page, you can find:
The transaction status
The transaction amount
The payout ID
The payout date
The payout destination
If the status is Unprocessed (and the payout delay has been exceeded), you can go directly to Reservation page > Payment to find the source of the block and consult this article to resolve it: Check reservation payouts
Each recipient receives a payout in their bank account containing multiple financial transactions. The description of this payment in your bank account appears as: COMPANYNAME-P-123456.
The series of numbers after the P is the Payout ID. It allows you to reconcile your bank statement. If you don’t know what a received payout corresponds to, you can enter the Payout ID in the designated filter, and all corresponding transactions will be displayed.