Check reservation payouts

Only if you subscribed to RentalReady payment system

It may happen, for various reasons, that the owner, agent or property manager has not received their payout. You can find in this article the different reasons, the checks to do and the steps to unlock payouts.

Payout delay

Owner, agent and property manager payout is always issued after guest departure.

There is no reason to worry about non-payout before the end of guest stay.

N.B.: the money is then received, depending on banks processing time. In general, it is received within 1-3 days after split.

Checks on RentalReady

From the reservation detail page, go to the finance part, then payment section

You will find in this section all the information related to payment system of the reservation concerned: reservation payment, split and financial transactions.

Reservation payment

The first part corresponds to the reservation payment from the guest or the reservation platform. The status of payement is displayed:

• payment system has received payment from the guest or the reservation platform. If so, received amount is displayed

• payment from the guest or the reservation platform is in progress

• payment system has not received payment from the guest or the reservation platform

N.B.: For Airbnb reservations, you can click on the eye icon to check on which IBAN the reservation was paid

Reservation split

Once reservation payment is received in the payment system and after guest departure, payment split is issued.

Following lines concern the reservation split. It is divided into several payments, each line corresponding to one payout (also called "transaction"):

• transaction towards the owner
• transaction towards the property manager for payment of its commission
• transaction towards the property manager or the agent for payment of cleaning fees if applicable

Financial transaction

Once the payment split is issued, payouts to the owner, agent and property manager are made.

If all payment lines exist and are marked as processed, the reservation split has been completed and payouts have been made. The owner or property manager will receive the money in their bank account depending on their bank processing time.

If a payment line does not exist, the reservation split has been issued but an issue is preventing the payout. An alert displays the reason of the issue:

• payout is expected by today. Payout will be issued during the night of indicated date

• monthly payout is setup for this owner. The alert informs you when the next payout will be done. If you don't want to wait until this date, you can change the owner settings. Select the frequency per day to unlock the payoutt. The next day select the frequency per month to return to a monthly payout

• the balance of the virtual bank account is negative. Payout can not be issued until the balance is positive. The owner or property manager will only be able to receive payout once the payment system receives payment from other reservations. This issue is often caused by big payout adjustments

• agent, owner or property manager KYC is not verified. Verify KYC to unlock the payout. You can click on the link displayed in the alert, you will be redirected to the corresponding page

• a payment resolution is opened on one of this owner's properties. Close the resolution to unlock the payout. You can click on the link displayed in the alert, you will be redirected to the corresponding page

• the virtual bank account is blocked. Contact RentalReady support to ask them to unblock the account

Checks on OTAs

If the reservation has ended, the payment delay has been overpassed but the payment system has not received any payment from the platform, it is necessary to check the payment status of the reservation directly in the extranet of the platform.

• Airbnb: log in the Airbnb account where the property listing is published. Go to the transaction history page. Check the status of the payment and bank details associated with it
• Booking.com: log in to the Booking.com account where the property listing is published. Go to the payment information page from the accounting tab. Check the status of the payment and bank details associated with it

• Other OTAs don't manage guest payments. If no payment has been received by the payment system, this means that the guest has not paid the reservation

   

After checking, if the platform has successfully paid the reservation, please contact the RentalReady support team , provide screenshot or payment proof.