To manage all the guest templates already set up for in your RentalReady account, in the main menu, go to Configuration > Templates > Automated message
Edit guest template body
Results can be refined by applying the filters on top of the page.
Choose the template you want to edit from the list.
In the last column on the right, click on "..." then edit
N.B.: Please note that there are at least two different templates for each trigger: one template for reservations taken on Airbnb and Booking.com and one template for reservations taken on other booking platforms (named "OTHER"). If you want to edit the content of a template, make sure to edit all templates associated with the same trigger so that the change applies to all OTAs.
General
In this section you will find general information of the template being edited:
- trigger associated to the template. Check the list of triggers for more information
- name of template. Always under format "OFFICE_TRIGGER_PLATFORM" (eg. RENTALREADY_PAR_CONFIRMED or RENTALREADY_PAR_CONFIRMED_OTHER)
- you can add a description of the template if necessary - only visible for staff users
- reservation platform where the message is sent. If no platform mentionned, it means message is sent to all reservation platforms, Airbnb, Booking.com, VRBO excluded
-
sending method of the template:
- native API of selected platform
- platform preset email
- office associated to the template
- property associated to the template (if specific template for only one property)
HTML content
Default language of templates is always English.
Click on +Add translation button if you want to add other languages. Select the language you want to add and click on add translation. Languages supported by RentalReady are:
- French
- Portuguese
- Spanish
- Italien
- Arabic
RentalReady will then send the message according to the guest language set on the reservation. If the guest language does not match one of the languages supported by RentalReady, the message will be sent in the default language (English).
You can then edit subject and content in each language added.
At any time and before saving your changes, you can click on preview to see how the message is displayed to the guest. Click on edit to go back to the editing page. Once satisfied with your changes, click Save to apply the changes to the template.
N.B.: your changes will only be applied on future templates to be sent onwards.
Specifities
Sending method
If sending method is guest personal email (currently all platforms, Airbnb, Booking.com and VRBOexcluded), the content format have specifity. Make sure to add:
- <br/> to return to line
- <br/><br/> to skip a line
Example:
Variables
In the subject and content of the template it is possible to add variables.
Variables are information specific to the reservation (for eg.: guest information, information about the reservation or booked property: address, arrival instructions, etc.).
Click on the display variables button to see the list of variables that you can use in automated message templates.
Copy the desired variable (highlighted in red) and then paste it into the content.
Conditions
In the content of the template, it is possible to add conditions.
The conditions are prerequisites for sending only parts of the content of the template according to specific elements to the reservation (for example: if the property is in self check-in, if the key strategy is Keynest or Igloohome etc. ). This avoids creating multiple templates for the same trigger.
A condition must always be structured the same way: it must start with {% if condition %} and end with {% endif %}
Example: for properties that are always in self check-in, I want to send "Arrival into the property will be done autonomously.". For all other properties I want to send "A concierge will be waiting for you in front of the building.". I should then apply the condition in the content like this:
{% if self_check_in_type == "ALWAYS" %}
Arrival into the property will be done autonomously.
{% else %}
A concierge will be waiting for you in front of the building.
{% endif %}
Test the template
You can test the template you edited
From the template
From the template, click on Preview
- add an existing reservation ID
- select the language
click on Apply to display
From the list of templates
From the list of templates, click on Preview template
- add an existing reservation ID
Click on Display