Extra cleaning time request

How does it work?

Step 1. Agent requests for extra cleaning time

From their agent space, for each cleaning mission, agent can click on the button Request extra cleaning time

Then, they must add:

• extra time expressed in minutes
• reason to justify the request
• photo(s) to justify the request

Step 2. Staff user is informed

Once the agent has submitted the request, the request status is "pending".

You will be informed by two ways:

• an alert  will show on RentalReady index page

• a push notification from RentalReady staff user app is sent (if you enabled it)

Step 3. Approve or reject the request

Once you click on the alert, you will be redirected to the missions table where you can see all pending requests.

Click on the request to view request details, including reasons and attachments.

Then, you can choose to approve or reject the request:

• click on approve and the request status changes from "pending" to "approved"
• click on reject and the request status changes from "pending" to "rejected"

Step 4. Agent is informed

Once you approved or rejected the request, the agent will be informed by 3 ways:

• a push notification from their agent space is sent (if you/they enabled it)
• an email notification is sent (if you/they enabled it)
• the request status is visible on their agent space 

Request status is also visible on:

• Mission Details page
• Checklist Details page
• Weekly Mission view