On the property page, click on Edit
Go to Platforms
N.B.: if you don't click on save at the end of the section, you will potentially lose all the filled in information when moving to the following tab. Before that, RentalReady will show you a reminder of the unsaved sections.
On this tab, you can configure reservation platfoms settings for the property.
Reservations parameters
- Set Minimum advanced time (in hours). It's the minimum number of hours that the guest has between making the reservation and the arrival date:
- For same-day reservations, add the minimum number of hours before midnight (between 0 and 24). If you accept reservations until 6:00 p.m., write 6 (24-6=18); if until 8:00 p.m., add 4 (24-4=20), etc. 0 means guests can book until 23:59 for an arrival on the same day
- For next day bookings only, add 24 or 48 or 72 or 168
- Set the available check-in window on the fields minimum and maximum arrival time. If you apply extra fees in case of late arrivals, add only the check-in window free of charge.
- Set the available check-out window on the fields minimum and maximum check out time (synchronised with Booking.com and NextPax only)
- Add check-in and check-out prices if needed. These are only for internal record and used in the triple split if you activate it., they are not synchronised with platforms
- The cleaning fees are composed of three fields:
- Cleaning fees charged to the owner is the amount that will be received by the property manager. For example, if both the platform cleaning fee and the invoiced cleaning fee are set to €100, the property manager will receive the full amount, that will be added to the owner invoice along with the property manager commission. If the invoiced cleaning fee is set to €0, no amount will be invoiced to the owner and the Platform cleaning fees charged on the guest on platforms will be added to the owner net income
- Platform cleaning fees charged to the guest is the amount that guests will have to pay when making their reservation
-
Cleaning fee invoice to field will define on which invoice the cleaning fees will appear:
- Owner: it will appear on guest receipt and property manager commission invoice
- Guest: it will create a dedicated invoice for cleaning fees
- Indicate the reservation deposit amount charged to guests, it will be displayed on OTAs
- Mark the property as damage risk and/or party risk, if needed. It will then be used in reservation risk score criteria
- Select a preparation time if you want to block 1 or 2 nights between each departure and arrival of a guest
- Select default cancellation policy and booking setting. You will be able to override them per platform if needed in the Platform overrides tab
Additional settings
Click on the '+' icon to access the additional fields about cleaning
- The amount set in the cleaning with/without laundry fields will replace the calculation of the owner departure cleaning mission fee, if you prefer to apply a fixed fee (the amount is before VAT):
- Cleaning without laundry / Delivery price in case of cleaning mission with owner bedding at the owner return and only be linen delivery at the owner departure
- Cleaning without laundry / Cleaning with laundry price in case of cleaning mission with owner bedding at the owner return and property manager bedding at the owner departure
- Cleaning with laundry / Cleaning with laundry price in case of cleaning mission with property manager bedding at the owner return and property manager bedding at the owner departure
- Cleaning with laundry / Delivery price in case of cleaning mission with property manager bedding at the owner return and only linen delivery at the owner departure
- Cleaning with laundry / Cleaning without laundry in case of cleaning mission with property manager bedding at the owner return and without cleaning at the owner departure
- Cleaning with laundry / No cleaning price in case of cleaning mission with property manager bedding at the owner return and with cleaning mission without laundry at the owner departure (this should always be set to €0)
- Set the amount of the cleaning package for cleaning agent if you prefer to apply a fixed fee. It's the agent earning they will see on their agent space and used in the triple split if you activate it.
Airbnb parameters
These settings are related to Airbnb reservations
- Select yes if you want to hide Airbnb pre-approvals to the guestcomm team and manage them by yourself - only for guestcomm service subscribers
- Add any relevant information in the pre-approval instructions field. This will be shown as an alert in the mailbox when opening the pre-approval request
- Same for mailbox instructions
- Write an Instant book welcome message that guests will need to read and respond to before they confirm their reservation
- Tick leave automatic review after reservation if you want RentalReady to manage the Airbnb host reviews autonomously. You will have to create the message template for this feature to work properly
- Tick allow booking request past minimum advance time if you want guest to be able to send booking requests on Airbnb after the minimum advance time set on the property. This option only allows possibility to receive booking requests, you would still need to accept/decline them.
Listing expectations
Tick the different items that guests must be aware of and add a description.
For example, if the property has stairs, you can tick Stair accessibility and describe the stairs.
N.B.: to remove the item, you must clear the description before unticking it
Price configuration
Select the pricing method you want to apply to the Airbnb listing.
Guest control
General
Tick the different rules that apply to your property.
Airbnb only
- Complete the fields depending on the rules you tick in the section above
- Tick if you want to display the exact location to the guest on the listing. If ticked, the guest will see the exact location of the property on the listing, before the reservation is taken. If unticked, the guest will only see an average location
Booking.com only
- Select if you require guests to provide their address and contact number upon booking
- If you don't use Payment by Booking service, and take guest payment via credit card, make sure to tick the two options so you can manage guest payment correctly:
- Ask the guest for the card security code (CVC)
- Let staff view the guest's card details in the extranet
- Tick if you want to display the exact location to the guest on the listing. If ticked, the guest will see the exact location of the property on the listing, before the reservation is taken. If unticked, the guest will only see an average location