Here's how to manage your tickets on HomeReady.
Status
Here are the different ticket statuses:
| Status | Resolution progress |
| Open | No resolution action taken |
| Ongoing resolution | The ticket is being resolved |
| On hold | The ticket is on hold (example: waiting for a quote) |
| Financial verification | Resolution requires financial verification |
| Closed | The ticket is resolved |
Levels
Here are the different ticket priority levels:
| Level | Priority |
| Level 1 | Urgent |
|
Level 2 |
High |
| Level 3 | Medium |
| Level 4 | Low |
Actions
From the ticket detail page or from the main menu, go to HomeReady > All tickets > Actions > ...
You can :
- Add notes
- Add files
- Create a mission
- Create child tickets/sub-tickets linked to the main ticket: if the ticket's resolution is to be split into several tickets
- Close ticket
- Change status
- Assign/Unassign users or groups
- Reopen ticket (previously closed)
N.B: all child tickets/sub-tickets must be closed in order to close the main ticket.
History
All comments and notes added to the ticket will be displayed in the ticket history.