Overview
HomeReady lets you manage problems and property maintenance via a ticket system.
HomeReady centralizes all tickets, which you can then assign to specific people, workgroups, departments but also property checklists and incidents.
You can also change the status of tickets according to their progress, prioritize them, specify their category and origin, and notify the relevant owner.
Accessing tickets
Once your ticket has been created, you can access and manage it from a number of pages.
HomeReady
From the main menu, go to HomeReady > Tickets
You can refine your search by using the filters at the top of the page.
At the top of the page you can also directly access the list of checklists or incidents and their details by clicking on them.
You will only find tickets to which you are assigned by checking the Assigned to me box.
Clickable buttons in the Details column provide a quick view for :
- Access ticket details
- Access ticket activity summary
- Access submitted files
- Access sub-tickets created
Move your mouse over the information icon to display the ticket description
Property
From the property page, go to the Tickets tab
Tickets are sorted by origin of creation:
- an owner
- a property
- a booking
- a mission
- a guest review
Reservation
From the reservation page, go to the bottom of the page to the tickets section.
Tickets are sorted by resolution status and creation date.
Mailbox
From the conversation with a guest, go to the Menu > Tickets tab.
Tickets are sorted by resolution status and creation date.