Create a ticket
There are two ways to create a HomeReady ticket:
- automatically
- manually
Create a ticket automatically
It is possible to activate an option at the office level to create a ticket automatically as soon as a mission incident is reported.
Contact RentalReady support if you wish to activate this option.
Create a ticket manually
You can create a ticket manually from :
- the main menu, go to HomeReady > All tickets > Open ticket
- the property page, click on Option > Open ticket
- the booking page, click on Action > Open ticket
- the conversation with the guest in the mailbox, in the right-hand menu, click on the Tickets tab > Open a ticket
Complete the form :
- Select the owner if necessary
- Select at least one of the following fields: property, mission, reservation, guest review
- Assign one or more staff user(s) and/or a staff user group to resolve the ticket, if necessary
- Select a group that reported the problem, if necessary (contact RentalReady support if you wish to make this option mandatory or optional at office level)
- Select the status of the ticket, by default it will be Open
- Select the priority level for resolving the ticket
- Select a category and a subcategory
- Add a title (100 characters max.)
- Add a due date for ticket resolution if necessary
- Check the option to send an email notification to the owner for ticket creation. It is possible to activate an option at the office level to automatically send an email notification to the owner as soon as a ticket is created. Contact RentalReady support if you wish to activate this option.
- Check the option to allow ticket resolution during the guest's stay
- Add a description of the problem
- Select the origin of the problem report (contact RentalReady support if you wish to make this option mandatory or optional at office level)
- Add photos if necessary
Once you've completed the form, click Save to create the ticket.