Types of access
There are two types of access to the guest space: public and private.
Public access
Public access is a link to the guest space for a specific reservation. This link is public, meaning that anyone can access it.
The mailbox and reservation history are not accessible from a public link.
Private access
Private access corresponds to the account the guest creates on your direct booking website. This access is personal, as it can only be accessed with a login and password.
Mailbox and history can only be accessed from this personal space.
Access path
There are two ways for guests to access the guest space: manually and automatically.
Manual access
You can find the link to the public guest space on all your reservations made on your direct booking website.
From the reservation page, go to the Guest and Communication section.
N.B.: For reservations made on reservation platforms, the link will not be displayed here. But it can be viewed in the inbox once it has been sent to the guest (if you have implemented the automation described below).
Automatic access
You can automatically send guests access to their space by adding the corresponding variables to your guest notification templates.
Here are some examples of available variables:
- Public link: {{ direct_booking_website_base_url }}/reservations/{{ reservation_short_uuid }}?pin_code={{ guest_space_pin }}
- Login page: <a href="{{ direct_booking_website_base_url }}/signin">{{ direct_booking_website_base_url }}/signin</a>
- Profile page: {{ direct_booking_website_base_url }}/profile
Email notifications
Guests receive email notifications when the status of their guest space changes. For example:
- When an account is created
- When they receive a message in their mailbox.
N.B.: these notifications are not currently customizable.