Once your Salto Space account is connected and your properties setup, the guests can unlock doors from the guest space, and agents from their agent space.
Manage access/code
Code specificity
Salto space supports three unlock methods and which ones apply depends on the account setting and on the lock itself:
- Mobile key: for each reservation, RentalReady automatically creates a user on the Salto server and sends a mobile key to the phone number on the reservation. The guest installs the JustIN Mobile app, opens it, and holds their phone to the door. There is no key to collect and no card to pick up. For cleaning and other agent missions, the key goes to the agent’s phone instead
- Passcode: on an installation that supports them, RentalReady automatically generates a 6-digit code for each reservation, which the guest types on the lock keypad
- Remote unlock: staff users and agents will find an Unlock button for each linked door in the mission details page. Guests can unlock via their check-in page in the Guest Space. This is only available on doors connected to the Salto server. Unit locks are usually standalone, so in practice the unlock button appears on the building entrance and not on the rooms
For the passcode, you can use the smart_lock_pin_code variable in your automated message templates to send it to the guest.
For the mobile key, there is no code to send, since the key is the guest's phone.
Code validity
The validity period of access/codes can be adjusted at the office level:
code validity before cleaning (in minutes) – default value: 60 (1 hour)
code validity after cleaning (in minutes) – default value: 600 (10 hours)
code validity before arrival time (in minutes) – default value: 120 (2 hours)
code validity after departure time (in minutes) – default value: 120 (2 hours)
Reservation changes
If a reservation is shortened, extended, or cancelled, the code's validity is updated or revoked accordingly.
Manual update
From the main menu, go to Reservations > Key management
Go to Salto Space doors tab
In the Actions column, click on ... >
- Edit door: set a Guest credential override for this one door (for example a keypad door running passcodes on an installation whose other locks carry mobile keys)
- Open door: remote unlock, shown only on doors that can actually be opened remotely
Unlock door for guests
From the automated message
The existing template variable direct_booking_website_check_in_url can be used in automated messages to redirect guests to the guest space page where they can unlock their locks.
From the guest space
Guests can access the unlock button through their check-in page in guest space.
Guest can unlock also via the Property tab on the guest space
Guest can unlock also via the Booking tab on the guest space
Unlock Doors for Agents
Agents will find an unlock button for each linked gadget in the mission details page. The unlock button is only available within the access time window. If a mission is cancelled, the unlock button becomes unavailable. The access time window is determined by the office-level smart lock settings.
If a mission is cancelled, the unlock button becomes unavailable and the code is revoked.