You can choose to send email notifications to the owner for different events: a new reservation, a cancellation of a reservation, the creation of his space on RentalReady etc.
You will have to go on two places to set this up:
- on the automated message templates
- on the owner form
From the automated message templates
You can create automated message templates to send them email notification for these events:
- new reservation
- change of reservation dates
- cancelled reservation
- relocated reservation
Make sure to associate a smart trigger to automate the sending upon each corresponding event.
From the owner form
When you create or edit an owner, you can tick the email notifications you want to send him/her.
Email notification information is white-labeled (i.e. in the property manager's name), but the content is not customizable.
You'll find below details for each notification: sending time and content.
Owner creation
When the owner is created in RentalReady, or when you send the invitation to connect to their space.
You can also send it manually, from the main menu, go to Users > Owners, in the Actions column, click on ... > Send invitation
The owner will receive this email:
Property validation
When the property changes to active status on RentalReady, the owner will receive this email:
Property deactivation
When the property goes into inactive status on RentalReady, the owner will receive this email:
Insufficient open dates
When the property calendar is open less than 60 days in the future, the owner will receive this email (on the 1st day of the month):
Ticket creation
When a ticket on HomeReady is opened, and you check the box Send notification about ticket creation to owner, the owner will receive this email:
N.B.: you must first ask RentalReady support to set the ticket opening/closing notification to default on your offices.
Ticket closure
When a ticket on HomeReady is closed, and you check the box Notify owner that ticket has been closed, the owner will receive this email:
N.B.: you must first ask RentalReady support to set the ticket opening/closing notification to default on your offices.