When you create or modify an owner, you can choose to send email notifications to the owner for different events: a new reservation, a cancellation of a reservation, the creation of his space on RentalReady etc.
Email content
Email notification information is white-labeled (i.e. in the property manager's name), but the content is not customizable.
Owner creation
When the owner is created in RentalReady, or when you send the invitation to connect to their space.
You can also send it manually, from the main menu, go to Users > Owners, in the Actions column, click on ... > Send invitation
The owner will receive this email:
Property validation
When the property changes to active status on RentalReady, the owner will receive this email:
Property deactivation
When the property goes into inactive status on RentalReady, the owner will receive this email:
New reservation
When there is a new reservation on one of his properties, the owner will receive this email:
Change of reservation dates
When the dates of a reservation are modified, the owner will receive this email:
Cancelled reservation
When a reservation is cancelled, the owner will receive this email:
Reservation allocated to another property
When a reservation is allocated (relocated) to another property that does not belong to the same owner, the owner will receive the reservation cancellation email.
Reservation allocated to another property of the same owner
When a reservation is allocated (relocated) to another property belonging to the same owner, the owner will first receive the reservation cancellation email, then the new reservation email.
Insufficient open dates
When the property calendar is open less than 60 days in the future, the owner will receive this email (on the 1st day of the month):
Ticket creation
When a ticket on HomeReady is opened, and you check the box Send notification about ticket creation to owner, the owner will receive this email:
N.B.: you must first ask RentalReady support to set the ticket opening/closing notification to default on your offices.
Ticket closure
When a ticket on HomeReady is closed, and you check the box Notify owner that ticket has been closed, the owner will receive this email:
N.B.: you must first ask RentalReady support to set the ticket opening/closing notification to default on your offices.