Overview
Once your staff users have been created, you can create one or more staff user groups.
Creating a group allows you to assign them to resolve tickets via HomeReady, for example.
Create a group
To create a staff user group, go to Users > Staff User Group
Click on Add a Staff User Group
Fill out the form:
- Add a name for the group
- Select the offices the user group will be displayed in
- Enter the usernames of the staff users
Once the form is filled out, click submit to create the staff user group.
Edit a group
To edit or delete a staff user group, go to Users > Staff User Group
On this page, you will find the list of the different groups you have created
Edit a group
To edit a group, go to the Actions column > ... > Edit
You can then update the group name, offices, or members.
Click submit to confirm the changes
Delete a group
To delete a group, go to the Actions column > ... > Delete
Click confirm to delete
Assign a group
When opening or tracking a ticket in HomeReady, you can assign a staff user group to follow the ticket.
To add a group to a HomeReady ticket, go to HomeReady > All Tickets
In the Assigned Group field, select the staff user group
Click Save
The ticket will then be visible to the assigned staff users in HomeReady > My Assigned Tickets
N.B.: You have the option to make assigning a staff user group mandatory when creating a HomeReady ticket. Please contact RentalReady support if you wish to enable or disable this setting.