In case a reservation is extended, the deposit you secured via Swikly won't cover the guest's additional dates of stay.
You will not be able to claim any money in case of damages unless you update the reservation dates in the Swikly platform. The process depends on the length of the extension.
Short extensions - Less than 20 days
You need to send a message to the Swikly customer service via the website chat, requesting an extension of the deposit for the relevant guest.
Unfortunately, we are not able to automate this process via our system, as the Swikly platform doesn't support this feature yet.
Long extension - More than 20 days
Swikly does request to create a new swik (deposit request).
You can either:
- Create it via the Swikly dashboard then manually send the payment link to the guest
- Create a new reservation in RentalReady then make the deposit request in order to manage it via the system