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Guest management

Updated

Overview

For every reservation imported in RentalReady, a guest is created. If several reservations are at the same name and the same email address, then only one guest is stored in RentalReady with the history of the several reservations.

 

Access guest details

From the main menu, go to Users > Guests

You can refine your search using the filters at the top of the page.

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Click on guest name to open the guest page.

Here, you'll find more details about the guest:

  • Name
  • Email address
  • Date of birth
  • VIP status
  • VIP comment 
  • Invoicing address
  • Invoicing tax ID
  • All past, current, and future reservations

Linked with Guest Space option, you will be able to see:

  • Account confirmation by email status
  • Account verification status
  • First and last connection dates
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Mark guest as VIP

You can mark a guest as VIP for better guest management.

From the main menu, go to Users > Guests

Click on guest name to open the guest page

Click on Mark guest as VIP 

 

  • Add a reason for this guest to be VIP:
    • Seedrs campaign
    • Investor 
    • Reccuring guest
    • Famous people/celebrities
    • Competitors
  • Add a comment if necessary

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Once done click on submit to mark guest as VIP.

 

Guest VIP status is displayed on RentalReady in:

  • The mailbox: the conversation with the guest will be under the VIP Guests folder
  • The reservation page
  • The check-in dashboard

 

Other actions

Consult guest history

From the main menu, go to Users > Guests

Click on guest name to open the guest page

Click on Options > View History

Here, you'll see the the whole reservations history of the guest and his actions.

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Mark guest as verified/not verified

This option is linked to Guest Space option.

From the main menu, go to Users > Guests

Click on guest name to open the guest page

Click on Options > Mark guest as verified or > Mark guest as not verified

 

Add notes

You can add notes at guest level, these notes will be displayed on the guest details page

From the main menu, go to Users > Guests

Click on guest name to open the guest page

Click on Options > Edit notes 

Click on submit to add the note

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