Missing Payments

The missing payments dashboard allows you to track guest payments that are unpaid or partially paid.

Identify missing payments

From the main menu, go to Finance > Missing Payments (beta)

You can find all missing payments from the dedicated dashboard.

You can use filters on top of the page to refine results

Manage missing payments

A tab for each reservation type allows you to efficiently manage missing payments:

• Short-term reservations

• Downpayments

• Mid-term reservations

Short-term

In this tab, you will find all missing payments for short-term reservations.

Due dates

The guest payment due date for short-term reservations is determined based on the guest’s arrival date:

Actions

From the last column Actions, click on ...

You can:

• Resend the payment link to the guest. The guest notification template associated with the PAYMENT trigger will be sent

• Open the conversation in the inbox

• View the reservation’s financial details

Downpayments

In this tab, you will find all missing payments for partially paid short-term reservations.

Due dates

The guest payment due date for downpayment is determined based on the guest’s arrival date:

Actions

From the last column Actions, click on ...

You can:

• Resend the payment link to the guest. The guest notification template associated with the PAYMENT trigger will be sent

• Open the conversation in the inbox

• View the reservation’s financial details

Midterm

In this tab, you will find all missing payments for midterm reservations.

Due dates

The guest payment due date for midterm reservations is determined for each payment, based on midterm payment settings:

Actions

From the last column Actions, click on ...

You can:

• Resend the payment link to the guest. The guest notification template associated with the MIDTERM_PAYMENT_REMINDER trigger will be sent

• Open the conversation in the inbox

• View the reservation’s financial details